Manufacturer's
care labels are very important. Failure to comply with cleaning
instructions can invalidate a maker's liabilities. Equally
important, if cleaning instructions ARE followed properly and
something still goes wrong during the cleaning process, you have
redress against the manufacturer.
For instance,
modern garments such as dresses, blouses, shirts and tops are
sometimes adorned with decorative beads and trimming. If these
are sub-standard, not of the correct type, or applied with the
wrong glues, it is not unknown for some to react badly with the
chemicals and heating used in the dry cleaning process. In
severe cases, the garment can be ruined.
We take every care
to avoid this happening, including test cleaning where we are in
doubt and if it is possible (not always). However, if the care
label indicates that the garment is approved for dry cleaning
and something still goes wrong, we regret that we cannot accept
responsibility.
You will need to
seek redress through the retailer from whom the garment was
purchased, and/or the manufacturer. In such circumstances, we
will always be pleased to provide written support.
You should never
remove manufacturers' labels, or if you must, they should be
retained and passed to your dry cleaner with the garment.
Manufacturers use
an internationally-recognised table of symbols to indicate the
approved method of washing, cleaning and finishing. It is a good idea to
have some knowledge of these symbols, which we show below.
